Privacy Policy

Learn what information we collect, how we use it, and the choices available to you.

Your privacy is important to Lift Equipment Co. This Privacy Policy explains the types of information we may collect when you visit our website, place an order, or contact us, as well as how that information may be used, shared, and protected.

When you place an order, browse our website, or contact us, we may collect information such as:

• Your name, email address, and telephone number.
• Your billing and shipping addresses.
• Your order history and product preferences.
• Information included in messages, support requests, or product inquiries.
• Payment confirmation and transaction details received from PayPal.
• Delivery information required by freight carriers and shipping partners.
• Basic browsing information, including your IP address, browser type, device type, and pages visited.
• Cookie and website-usage information collected automatically when you use our website.

Payments are processed through PayPal. Lift Equipment Co does not receive or store your PayPal password, complete card number, or other sensitive login credentials. PayPal may collect and process payment information according to its own terms and privacy practices.

We may use the information we collect to:

• Process, verify, and fulfill your orders.
• Arrange freight shipping and delivery scheduling.
• Send order confirmations, tracking information, and delivery updates.
• Respond to product questions, customer-service requests, and warranty inquiries.
• Process returns, refunds, cancellations, and damage claims.
• Detect or prevent fraudulent, unauthorized, or suspicious transactions.
• Maintain business, transaction, and customer-service records.
• Improve our website, products, services, and customer experience.
• Send promotional communications when you have chosen to receive them.
• Comply with legal, tax, accounting, safety, and regulatory obligations.

We do not sell your personal information. We may share limited information with third parties when reasonably necessary to operate our business, including:

• PayPal and other approved payment-service providers.
• Freight carriers, warehouses, manufacturers, and shipping partners.
• Website-hosting, store-platform, analytics, email, and customer-support providers.
• Professional advisors, including accountants, insurers, or legal advisors.
• Government agencies, regulators, courts, or law-enforcement authorities when legally required.
• Another organization involved in a business transfer, merger, sale, or restructuring, subject to applicable law.

We use reasonable administrative, technical, and operational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain customer, order, transaction, support, and delivery information for as long as reasonably necessary to fulfill orders, provide customer service, process returns or warranty requests, maintain business records, resolve disputes, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request information about how your personal information is used or shared.
• Withdraw consent where processing is based on consent.
• Unsubscribe from promotional emails by using the unsubscribe link in the message.

Certain requests may be limited by applicable law or by our need to maintain records relating to completed orders, payments, fraud prevention, legal obligations, returns, warranties, or disputes. We may need to verify your identity before completing a privacy request.

We may send promotional emails only when permitted and when you have provided the necessary permission. You may unsubscribe from promotional emails at any time. Unsubscribing from marketing does not prevent us from sending important transactional communications about an order, payment, return, delivery, or customer-service request.

Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information through our website, please contact us so that we can review and address the matter.

Our website may contain links to or integrations with third-party websites and services, including PayPal, freight carriers, and other providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information directly to a third party.

We may update this Privacy Policy periodically to reflect changes in our business, website, services, technology, or legal obligations. Updated versions will be posted on this page. We encourage you to review this policy periodically.

Contact our customer support team if you have questions about this Privacy Policy or would like to submit a privacy-related request.

🛡️ Privacy Protection  •  🔒 Secure PayPal Payments  •  🚫 We Do Not Sell Personal Information